Legal Disclaimer
EPC Direct Ltd makes every effort to ensure that the information provided on this website is accurate, up to date, and reliable. However, the content is for general informational purposes only and should not be considered as legal, financial, or professional advice.
While we strive to maintain the accuracy of the information on this site, EPC Direct Ltd makes no warranties or representations of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Our services, including Energy Performance Certificates (EPCs), SBEM Calculations, BRUKL Reports and On Construction EPCs, Legionella Risk Assessments (LRAs), are conducted in accordance with current UK legislation and industry best practices. However, it is the responsibility of the property owner, landlord, or agent to ensure that all legal obligations are met and maintained beyond the point of assessment.
This website may contain links to external websites which are not under the control of EPC Direct Ltd. We have no control over the nature, content, and availability of those sites and do not endorse or accept responsibility for any third-party content or services.
EPC Direct Ltd shall not be held liable for any loss or damage including, but not limited to, indirect or consequential loss or damage, or any loss whatsoever arising from the use of this website or our services.
By using this website, you agree to the terms of this disclaimer. We reserve the right to make changes to the content and services offered without prior notice.
If you have any questions regarding this disclaimer, please contact us directly.
Terms & Conditions
Last updated: [22/04/2025
]
Welcome to the website of EPC Direct Ltd. By accessing and using this website and our services, you agree to be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our site or services.
1. Company Information
EPC Direct Ltd is a provider of Energy Performance Certificates (EPCs), SBEM Calculations, BRUKL Reports and On Construction EPCs, SAP's and Legionella Risk Assessments (LRAs), operating throughout Central Scotland. Our registered business address is [15 saltcoats Drive, Grangemouth, Scotland, UK, FK3 9JP].
2. Use of Website
You agree to use this website for lawful purposes only. You must not use this site in any way that may damage the site, impair access to it, or interfere with any other person’s use of the site.
3. Services Offered
We provide Energy Performance Certificates (EPCs) for qualifying properties. Services are carried out by fully accredited and insured Domestic Energy Assessors. While we aim for accuracy and reliability, it is the client’s responsibility to ensure that all legal requirements are continuously met beyond the date of assessment.
4. Bookings and Appointments
All bookings are subject to availability. Once a booking is confirmed, we will provide a time and date for your assessment. You must ensure that access to the property is available at the agreed time.
5. Payments
Fees for EPCs and any additional services are due as agreed at the time of booking. Payment may be required before or at the time of the assessment. Invoices must be paid in full within the specified period. We reserve the right to withhold reports or certificates until payment is received.
6. Cancellations and Rescheduling
If you wish to cancel or reschedule your appointment, we require at least 24 hours' notice. Failure to provide sufficient notice may result in a cancellation fee. If we are unable to attend the property due to lack of access or incorrect information provided, a call-out charge may apply.
7. Liability
EPC Direct Ltd will not be liable for any direct, indirect, or consequential loss or damage arising from the use of our services, reports, or this website. While we follow strict assessment protocols, it is your responsibility to ensure your property remains compliant with current legislation after the date of issue.
8. Intellectual Property
All content on this website, including text, graphics, logos, and service descriptions, is the intellectual property of EPC Direct Ltd and is protected under applicable copyright laws. You may not reproduce, republish, or redistribute content without prior written consent.
9. Third-Party Links
Our website may contain links to external websites for your convenience. We are not responsible for the content, reliability, or availability of any third-party sites and do not endorse their products or services.
10. Privacy and Data Protection
Your privacy is important to us. Please refer to our [Privacy Policy] for information on how we collect, store, and use your personal data in compliance with GDPR.
11. Amendments
EPC Direct Ltd reserves the right to change or update these terms at any time without prior notice. Continued use of the site and our services after changes implies acceptance of the updated terms.
12. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Scotland, and any disputes will be subject to the exclusive jurisdiction of the Scottish courts.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact:
epc.scotland7@gmail.com
07809 882 539
Privacy Policy
Effective Date: [22/04/2025]
At EPC Direct Ltd, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
EPC Direct Ltd provides Energy Performance Certificates (EPCs) and Legionella Risk Assessments (LRAs) throughout Central Scotland. Our registered business address is [Insert Business Address]. For any questions regarding your data, you can contact us at:
📧 epc.scotland7@gmail.com
2. What Information We Collect
We may collect and process the following types of personal data:
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Identity Data: Name, title
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Contact Data: Phone number, email address, property address
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Transaction Data: Details of payments and services provided
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Technical Data: IP address, browser type, and website usage statistics via cookies (see section 7)
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Communication Data: Emails, messages, or calls made to or from us
3. How We Use Your Data
We use your personal information to:
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Book and manage your EPC or SAP, SBEM appointment
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Deliver reports and certificates
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Respond to enquiries and provide customer support
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Maintain our business records and legal compliance
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Improve our website and services
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Send important service updates
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
4. Legal Basis for Processing
We process your personal data under one or more of the following lawful bases:
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Consent: You have given clear consent for us to process your data
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Contract: The processing is necessary to fulfil a contract with you
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Legal Obligation: We are required to retain some data for tax, compliance, or regulatory purposes
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Legitimate Interests: For operational purposes, unless these are overridden by your rights
5. How We Share Your Data
We may share your data with trusted third parties where necessary to deliver our services, such as:
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Government-approved EPC accreditation bodies
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Payment processors
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IT service providers (for website/email hosting)
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Regulatory authorities if legally required
All third parties are required to handle your data securely and in accordance with UK GDPR.
6. How We Store and Protect Your Data
Your data is stored securely on protected systems and is only accessible to authorised personnel. We take appropriate technical and organisational measures to safeguard your personal data against loss, theft, and unauthorised access.
We retain your data only for as long as necessary to fulfil the purpose for which it was collected, including for legal and tax purposes.
7. Cookies
Our website uses cookies to enhance your browsing experience and to collect non-personal statistical data about your visit (such as traffic analytics). You can accept or decline cookies when prompted, and you can change your preferences through your browser settings.
8. Your Rights
Under the UK GDPR, you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate data
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Request deletion of your data in certain circumstances
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Object to or restrict certain types of processing
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Withdraw your consent at any time (if applicable)
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Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of your rights, please contact us at epc.scotland7@gmail.com.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend you review the privacy policies of those websites independently.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website and services indicates your agreement to any updated terms.
Accessibility statement
Accessibility Statement for EPC Direct Ltd
EPC Direct Ltd is committed to ensuring digital accessibility for all users, including people with disabilities. We are continually working to improve the user experience on our website and aim to meet the accessibility standards set out in the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
Our Commitment
We strive to ensure that:
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The website is navigable and readable on screen readers
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All images contain appropriate alternative (alt) text
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The site is operable using a keyboard only
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Text is clear, high contrast, and scalable
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Forms are accessible and easy to use
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Videos and media (if present) include captions or transcripts where possible
Measures to Support Accessibility
To ensure accessibility, we:
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Use responsive web design for compatibility with various devices and screen sizes
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Regularly review and test our website to identify and fix accessibility issues
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Work with web developers who follow accessible design and coding standards
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Encourage feedback from users on ways we can improve
Known Limitations
While we strive for full accessibility, we are aware that some areas of the website may not yet fully meet all WCAG standards. These include:
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Some third-party content or embedded services may not be fully accessible
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Occasional inconsistencies in form labelling or ARIA attributes
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PDF documents may not always be fully accessible to screen reader users
We are actively working to resolve these issues and improve accessibility across the site.
Feedback and Contact Information
If you experience any difficulty accessing content on our website or would like to suggest improvements, please contact us. We value your feedback and are committed to addressing your concerns promptly.
📧 epc.scotland7@gmail.com
📞 07809 882 539
📍 15 saltcoats Drive, Grangemouth, Scotland, UK, FK3 9JP